You have two pieces of written homework from the Workbook to turn in on Monday, November 2, 2009.
Marketing/Training/Communication Grid – Page 12 in your Workbook is the first one. We played a bunch of these in class, both on tape and online.
And I want you to review the Describe Your Voice Project on page 4 of the Workbook – revise it with any new information you have learned about your voice since beginning the class and turn that in on Monday as well.
Additionally, I want you to start listening to Voicemail/IVR systems and have that grid – page 13 filled out for Wednesday.