Your written and recorded assignment from Chapters 16 and 17 should be ready to hand in and to play back in class starting on Monday, Oct. 31, 2011.
Please see below for more explanation – AND read Page 29 of your workbook for the exact written part of the assignment.
Also – you will be handing in your completed Marketing/Training/Communication – Non Broadcast/Internet listening Grid found on Page 12 of your Workbook on Wednesday, November 2, 2011.
Start calling up your bank, your credit card company, the airlines, etc., etc. and be ready to turn in the Voice Mail/IVR/System Prompts listening Grid on Page 13 of your Workbook on Monday, November 7, 2011.